Michelle is a highly skilled showroom manager with over 22 years of industry experience, including 6 years in a leadership role. She has a proven track record in managing high-end showrooms, with expertise in quoting, ordering, and arranging the delivery of goods. Her experience extends to enhancing ongoing client and supplier relationships, resolving non-conformances and complaints, and negotiating effective
resolutions that foster long-term partnerships.

In addition to her showroom management expertise, Michelle excels in account management, bringing both operational and strategic skills to her role. She is known for her professionalism, work ethic, and ability to navigate complex customer service situations while ensuring that client needs are met with care and efficiency.

On a personal level, Michelle is a dedicated, hardworking, and friendly individual who is equally comfortable working independently or as part of a team. Her well-presented, well-spoken nature, combined with her enthusiasm for her work, makes her an asset to IPJ London. With a focus on delivering exceptional results and maintaining strong relationships, Michelle is committed to driving success in all aspects of her work.

Outside of work, Michelle enjoys a well-balanced life, with her primary focus on her family. She takes great pride in watching her eldest child mature into a young woman with an exciting career path ahead. As any parent knows, it’s a balancing act—and Michelle embraces the “helicopter parenting” lifestyle, traveling miles to support her youngest, who is training to become the next potential hockey star. Her love for her family and commitment to their success and well-being remain at the heart of everything she does.